Boarding | FAQ

Q: What should I bring for my dog?

A: We recommend bringing anything from home that may make your furry friend feel comfortable. Bedding, toys & treats are always welcome! We just ask that you do not bring rawhide or bowls. Although we do have a house food available, we still recommend bringing food from home that they are used to eating, to avoid upset stomach from switching.

Q: What happens if my dog isn't a good eater when boarding?

A: We do have means on hand to help entice dogs to eat. Please feel free to discuss these options with us if you are concerned, upon arrival. You are also welcome to bring anything from home you think may help.

Q: How often will my dog be let outside?

A: We walk every dog individually in our spacious yard behind our building, four times a day. We always give adequate time to go to the bathroom and then some to let everyone stretch their legs while outside enjoying the fresh air!

Q: What if my dog does not like other dogs?

A: That is absolutely no problem at all. Because we walk all of our boarders separately, your dog does not have to interact with other dogs at all while staying with us. We do also offer extras that do not include group play!

Q: Can I bring food that requires refrigeration?

A: Yes, not a problem. We have 2 refrigerators on site.

Q: My dog has a specific feeding and medication schedule; will that be a problem?

A: We can accommodate almost any feeding schedule and all of our staff is trained on administering medications, including diabetic guests, at no extra cost.

Q: My dog gets stressed out in new environments; how will you handle that?

A: Depending on the level of stress/anxiety your dog is experiencing; we have a variety of methods we use to help alleviate your dog’s concern. Examples of these methods could be: extra exercise, mental stimulation, essential oils, changing up their routine, etc. Please note if we are witnessing extreme stress or anxiety, we will be reaching out to you to discuss a plan for your pet and how we will handle things moving forward.

Contact Us

3235 99th Street, Urbandale, IA 50322
Phone: (515) 331-4628 | Fax: (515) 331-1509

Business Hours

Monday - Friday: 7:00am - 6:00pm

  • Boarding pickup / drop off 8:00am - 5:30pm

Saturday: 8:00am - 12:00pm

Sunday: 3:30pm - 5:30pm