Cattery | Policies

Check-in & Check-out

Boarding check-in and check-out times are from 8:00am-5:30pm Monday through Friday, 8:00am-12pm on Saturdays and 3:30pm-5:30pm on Sundays. Hours are subject to change during holidays.

Boarding Cancellation Policy

*A credit card number is required for booking over the holiday seasons & extended stays.

  • Spring Break: 3rd & 4th week of March
  • Memorial Day weekend
  • Independence Day: 7/3-7/5
  • Labor Day weekend
  • Thanksgiving week & weekend
  • Christmas and New Year's: 12/20-1/2

Early booking for these dates is recommended due to the rate at which we reach our capacity. Your credit card number will be charged only if you cancel your reservation or shorten your stay more than three nights without seven days' notice or fail to show up for your reservation. If a credit card number is not obtained at the time of booking, your reservation will be only held for 48 hours.

Required Vaccinations

Rabies Vaccine and the combination vaccine FVRCP.


We reserve the right to deny admittance to any pet lacking proof of vaccinations, and/or displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively aggressive pets requiring extra staff and/or additional time so that we may deliver proper care.

*Payment is due at the time services are rendered.

Contact Us

3235 99th Street, Urbandale, IA 50322
Phone: (515) 331-4628 | Fax: (515) 331-1509

Business Hours

Monday - Friday: 7:00am - 6:00pm

  • Boarding pickup / drop off 8:00am - 5:30pm

Saturday: 8:00am - 12:00pm

Sunday: 3:30pm - 5:30pm