Grooming | Procedures & Policies

Drop-off & Pick-up Procedures

Grooming is by appointment only. Drop-off on the morning of your appointment is between 7am-9am. At the time of drop off your groomer will discuss grooming instructions as well as a pick-up time. In order to make sure each pet in the care of our groomers gets the individual time needed for their specific grooming, we schedule our pick-up times based on the dogs, clients and groomers needs of each day. We encourage an earlier drop off if your schedule needs require more options for pick-up times.

Cancellation Policy

We require a credit card upon booking & 24 hours’ notice for any cancellations. Cancellations without 24-hour notice or a no show will be required to pay 50% of their pets grooming price for the missed appointment.

Required Vaccinations

Rabies Vaccine and the combination vaccine DHLLP.


We reserve the right to deny admittance to any pet lacking proof of vaccinations, and/or displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively aggressive pets requiring extra staff and/or additional time so that we may deliver proper care.

Contact Us

3235 99th Street, Urbandale, IA 50322
Phone: (515) 331-4628 | Fax: (515) 331-1509

Business Hours

Monday - Friday: 7:00am - 6:00pm

  • Boarding pickup / drop off 8:00am - 5:30pm

Saturday: 8:00am - 12:00pm

Sunday: 3:30pm - 5:30pm